Stephanie Shields
Stephanie
Shields
SVP, Broker Sales
Aflac

Stephanie Shields joined Aflac in 2014 as vice president of Strategy, Product and Marketing, where she was responsible for oversight and execution of the business strategy for the Aflac Group Insurance division; development of roadmaps for differentiated product solutions; and leadership of broker, product and enrollment marketing efforts.

She was promoted to her current role in August 2018, where she is responsible for executing Aflac’s broker strategy and leading its team of broker sales professionals, as well as leveraging Aflac’s strong relationships with national and regional insurance brokers. Prior to that, as vice president of Premier Broker and Product Solutions, Stephanie led distribution growth and national relationship oversight for Aflac’s Premier Broker and Technology firm partnerships.

Prior to joining Aflac, Stephanie held positions of increasing responsibility with CIGNA, including the role of vice president, Cigna Voluntary Segment Leader. Prior to that, she worked for Willis Towers Watson in Philadelphia, Pa.

Stephanie holds a Bachelor of Science degree in Biobehavioral Health from Pennsylvania State University and a Master of Business Administration from Drexel University.

Sessions

Wednesday, May 6
11:30 am - 12:00 pm
Digital Transformation: Building the Customer Experience of the Future

The changing consumer experience has driven a lot of the change in the health care and benefits world thus far. From the online shopping experience to 24/7 customer support to the ability to access your benefits on any device, many developments in benefits technology were standards first in the regular consumer world. As the industry becomes even more crowded with stakeholders offering the latest in customer experience, where is this experience headed next? In this general session, you’ll explore how companies are leveraging data and how the latest innovations are changing our lives as we interact with insurance companies down the road.

Add to Calendar 5/8/2019 11:30 am 5/8/2019 12:00 pm America/Phoenix Digital Transformation: Building the Customer Experience of the Future

The changing consumer experience has driven a lot of the change in the health care and benefits world thus far. From the online shopping experience to 24/7 customer support to the ability to access your benefits on any device, many developments in benefits technology were standards first in the regular consumer world. As the industry becomes even more crowded with stakeholders offering the latest in customer experience, where is this experience headed next? In this general session, you’ll explore how companies are leveraging data and how the latest innovations are changing our lives as we interact with insurance companies down the road.

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